Shipping policy
While great care is taken in packaging your order for shipment, minor imperfections, such as small scratches, scuffs, or dents to the outer packaging, may occur during transit due to handling and transportation. These minor imperfections are considered acceptable wear and tear and typically do not impact the functionality or integrity of the product itself. This includes the outer slipcase of special edition books as the purpose of the slipcase is to protect the book.
Most items are shipped via USPS and UPS Ground . The buyer is responsible for providing an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over a shipment once a package departs the facilities. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays.
We are not responsible for errors made by the shipping carrier, such as delayed items, damages, or lost packages. We are not responsible for delays in shipping due to acts that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. If an exchange is desired, all shipping costs incurred are to be paid by the buyer.